Contact us
Do you have any questions about our medical products? Our team of experts will be happy to assist you.
FREQUENTLY ASKED QUESTIONS
Answers to the most important questions
Frequently Asked Questions
How high-quality are your products?
Our products are manufactured to the highest quality standards and undergo strict quality control processes. We use only premium materials and work with certified manufacturers to guarantee the best quality.
What certifications do your products have?
Our products comply with all relevant European norms and standards. They are dermatologically tested and hypoallergenic. All materials are carefully selected and tested.
How should the products be stored?
Store our products in a cool, dry place, protected from direct sunlight. The ideal storage temperature is between 15-25°C. Keep containers tightly closed to extend shelf life.
What is the delivery time?
Standard deliveries within Germany take 2-3 business days. For other European countries, the delivery time is 5-7 business days. Express shipping is available and will be shown at checkout.
Do you offer international shipping?
Yes, we ship to all EU countries. Shipping costs and delivery times are calculated at checkout based on your delivery country. For deliveries outside the EU, please contact our customer service.
Contact us
Our Address
Freiburger Straße 9
79312 Emmendingen
Germany
Email
info@novamedo.de
Phone
+49 (0) 30 439792785
Call us
Phone
+49 (0) 30 439792785
Opening hours
Mon-Fri: 9:00 AM - 5:00 PM
For healthcare professionals only
Novamedo is an exclusive specialist retailer for medical products. We sell exclusively to licensed doctors, medical practices, orthopedists, surgeons, and trained medical professionals. Registration and verification of your professional qualification are required for purchase. Private individuals without medical licenses cannot purchase products from us. If you have any questions regarding registration or account activation, please feel free to contact us.