Consulting & Support
Consultation & Support
Our expert team is available to you as a medical professional with sound product advice, fast support, and individual B2B solutions.
Response within 24 hours · Expert advice · Personal contact person
Contact
For inquiries, product information, and orders. Response within 24 hours.
Availability: Mon – Fri, 9:00 AM – 5:00 PM
info@novamedo.de
Phone
Direct contact with our specialist consultants for urgent matters.
Availability: Mon – Fri, 9:00 AM – 5:00 PM
+49 (0) 30 439792785
B2B Inquiry
Individual offers, tiered pricing, and framework agreements for your institution.
Request a quote · View product catalog
Services
Product Consultation & Product Comparison
We support you in selecting the optimal product for your indication – from single-shot preparations to multiple injections, from joint injections to dermal fillers.
Order Status & Delivery Tracking
For questions about your order, delivery status, or tracking number, we will inform you immediately and resolve delivery problems quickly and easily.
Complaints & Quality Assurance
In case of transport damage, incorrect deliveries, or quality issues, we respond within 24 hours. Please contact us with photos and your order number.
Technical Documentation
Product data sheets, professional information, declarations of conformity, and application instructions are available upon request.
Our Quality Promises
24-hour response time
All inquiries are answered within one business day.
Expert advice
Product-specific support from medically trained personnel.
Confidentiality & Data Protection
All inquiries are treated strictly confidentially and in compliance with GDPR.
Multilingual Support
Consultation available in German and English.
B2B Conditions
We offer clinics, MVZs (medical care centers), and practices individual conditions: tiered pricing, purchase on account, framework agreements, and a personal contact person.