Collection: Neauvia

What certifications and quality standards do your products meet?

All our products meet the highest European standards and are CE-certified. Our joint injections and dermal fillers are manufactured according to ISO 13485 and are subject to strict quality controls. Lemon Bottle is an approved fat reduction agent with complete documentation and clinical studies.

How should the products be stored and what is their shelf life?

All products should be stored in the refrigerator at 2-8°C, protected from light and frost. The shelf life is generally 24 months from the manufacturing date. Please check the expiry date before each use. Once opened, products must be used immediately.

What delivery times and shipping options do you offer?

We offer fast deliveries within Germany (2-3 working days) and throughout Europe (3-5 working days). All products are shipped in special temperature-controlled cool boxes to ensure the cold chain. Express shipping is available upon request.

How does the order process work and what payment methods do you accept?

Orders can be placed easily via our online shop. We accept bank transfer, credit card, and SEPA direct debit. After placing an order, you will receive a confirmation with a tracking number. All orders are reviewed by our expert team before they are dispatched.

For which medical professionals are these products suitable?

Our products are intended for licensed doctors, dentists, plastic surgeons, and specialized medical professionals with appropriate training and certification. Joint injections require orthopedic expertise, dermal fillers require aesthetic experience, and Lemon Bottle requires special training in lipolysis treatment.

What are the differences between your various dermal filler products?

Our dermal filler line includes different viscosities and particle sizes for various application areas: superficial fillers for fine lines, medium fillers for volume building, and deep fillers for structural support. Each product is documented with detailed application guidelines.

What is the return and exchange policy?

Unopened and undamaged products can be returned within 14 days of receipt. Damaged or improperly stored products will be replaced immediately. Please contact our customer service with photos and lot number for quick processing.