Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

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Table of Contents

Joint Injections & Orthopedics

1. What are hyaluronic acid joint injections?

CE-certified medical devices for the treatment of joint osteoarthritis. Improve joint function, reduce pain, and increase mobility. All preparations: Joint Injections Collection.

2. How long do joint injections last?

3. Ostenil Plus vs. Synvisc One?

Ostenil Plus: 3–5 injections, up to 12 months. Synvisc One: Single-shot, 1 injection, approx. 6 months.

4. Synvisc vs. Synvisc-One?

Synvisc Classic (3×2 ml): Three weekly injections. Synvisc-One (48 mg/6 ml): Single injection. Both CE-certified.

5. What is Monovisc?

Monovisc 88 mg/4 ml from Anika Therapeutics: HA single injection for knee and hip osteoarthritis. Up to 6 months of pain relief.

6. Durolane vs. Monovisc?

Durolane: NASHA technology, up to 12 months. Monovisc: Higher concentration, up to 6 months.

7. Which joint injection for the knee joint?

8. What makes Cingal special?

Cingal combines HA with triamcinolone: immediate effect after 1–3 days + long-term effect up to 6 months – all in one injection.

9. Are joint injections painful?

Usually minimally painful. Many preparations contain local anesthetics. Mild discomfort for 1–2 days is normal.

10. How many injections are necessary?

11. For which joints are they suitable?

Knee, hip, shoulder, ankle, wrist. Durolane for all major joints. Ostenil Mini for finger and toe joints.

12. When does the effect begin?

First improvement after 2–4 weeks, optimal after 4–8 weeks. Cingal acts within 1–3 days.

13. Do health insurance companies cover the costs?

Statutory health insurance usually does not (individual health service). Attractive B2B purchase prices: Request a quote.

14. What are the side effects?

Very well tolerated. Possible side effects: local swelling, redness, mild pain (1–2 days). All products are CE-certified according to EU-MDR 2017/745.

15. Can the treatment be repeated?

Yes, after the duration of action (6–12 months) without limitation, it can be repeated.

16. How much does a joint injection treatment cost?

Durolane offers the best cost-benefit ratio. B2B prices after registration in the Joint Injection Shop.

17. Can joint injections cure osteoarthritis?

No, but they alleviate symptoms, reduce pain, and can delay surgical interventions.

18. Who is it not suitable for?

Contraindications: Acute joint infection, allergy to HA, severe blood clotting disorders, pregnancy.

Dermal Fillers

19. Juvéderm vs. Restylane?

Juvéderm: Vycross technology, up to 18 months, ideal for volume. Restylane: NASHA technology, 6–12 months, ideal for fine lines and lips.

20. Which filler lasts the longest?

12–18 months: Juvéderm Voluma & Volux, Restylane Volyme, Revolax Sub-Q. Up to 4 years: Ellánsé (PCL).

21. Best filler for lips?

22. Best filler for nasolabial folds?

23. Best filler for cheeks?

24. Are cheaper fillers worse?

No. Perfectha, Revolax, and Saypha offer excellent quality. All CE-certified according to EU-MDR.

25. Can different fillers be combined?

Yes. Example: Juvéderm Voluma for cheeks + Restylane Kysse for lips + Profhilo for skin quality.

26. How painful are filler treatments?

Most contain lidocaine: Juvéderm, Restylane, Perfectha, Revolax.

27. How long do dermal fillers last?

28. What are the side effects of fillers?

Common (1–3 days): Swelling, redness, mild pain. Rare: Allergic reactions.

29. Can fillers be dissolved?

Yes, all HA fillers with hyaluronidase within 24–48 hours. Exception: Ellánsé (PCL) and Radiesse (CaHA) cannot be dissolved.

Skin Boosters & Biorevitalization

30. What are Skin Boosters?

Skin Boosters are injectable HA preparations for intensive skin hydration. No volume – improve skin texture, elasticity, and radiance.

31. Skin Booster vs. Dermal Filler?

  • Skin Boosters: Low viscosity, spreads evenly, improves skin quality, no volume
  • Dermal Fillers: High viscosity, stays at the injection site, adds volume

32. Which Skin Boosters do you offer?

33. What is Biorevitalization?

Biorevitalization combines HA with vitamins and amino acids. Fillmed NCTF 135 HA and Cytocare deliver over 50 active ingredients directly into the skin.

34. Who are Skin Boosters suitable for?

Ideal for dehydrated skin, fine lines, anti-aging from 25 years. All products: Skin Booster Collection.

35. How often to apply?

Initial treatment: 2–3 sessions 4 weeks apart. Maintenance therapy: every 3–6 months.

36. What is RRS HA Eyes?

RRS HA Eyes – biorevitalization complex for the eye area. HA + vitamins + amino acids against dark circles and puffiness. 12 × 1.5 ml pack.

37. What is DermaHeal?

DermaHeal – mesotherapy solutions: Eyebag Solution (for under-eye bags) and Dark Circle Solution (for dark circles). All mesotherapy products: Mesotherapy Collection.

Polynucleotides & PDRN

38. What are Polynucleotides (PDRN)?

Polynucleotides (PN/PDRN) are high molecular weight DNA fragments that stimulate cell regeneration and collagen production – one of the most effective anti-aging treatments.

39. Which polynucleotide products do you offer?

40. What is Lumi Eyes?

Lumi Eyes & Lumi-Pro Eyes – highly concentrated PDRN preparations for the periorbital area. Reduce dark circles, puffiness, and crow's feet. Lumi-Pro = increased concentration.

41. What is Plinest and PN-HPT™ technology?

Plinest – patented PN-HPT™ technology (High Purified Technology) for highest purity and optimal biocompatibility.

42. What is NucleoFill Soft Plus?

NucleoFill Soft Plus – polynucleotide preparation with Soft-Plus viscosity for precise application in the periorbital area.

43. How often are polynucleotides applied?

Initial treatment: 3–4 sessions 2–4 weeks apart. Maintenance therapy: every 3–6 months. All products: Polynucleotide Collection.

Biostimulators

44. What are Biostimulators?

Biostimulators stimulate the body's own collagen production for natural, progressive rejuvenation. No immediate volume.

45. What is Gouri?

Gouri – the world's first liquid PCL biostimulator. Spreads evenly across the entire face and globally stimulates collagen production.

46. What is aesPLLA?

aesPLLA – Poly-L-Lactic Acid (PLLA) Biostimulator. Gradual degradation continuously stimulates collagen production – progressive rejuvenation over 12–24 months.

47. What is Ellánsé?

Ellánsé – PCL biostimulator-filler: immediate volume + long-term collagen stimulation. 4 variants: S (1 year), M (2 years), L (3 years), E (4 years).

48. What is Radiesse?

Radiesse – CaHA biostimulator-filler for immediate volume and collagen stimulation. Suitable for cheeks, chin, jawline, and hands. Durability: 12–18 months. All biostimulators: Biostimulator Collection.

Lipolysis & Body Contouring

49. What is Lemon Bottle?

Lemon Bottle – non-surgical fat reduction based on riboflavin (vitamin B2), lecithin, and bromelain. Can be used on double chin, abdomen, hips, and thighs.

50. Aqualyx vs. Lemon Bottle?

Aqualyx® – leading lipolysis agent based on deoxycholate, clinically best documented. Lemon Bottle – gentler alternative. Both: Fat Reduction Products.

51. What is Alidya?

Alidya® – first clinically validated anti-cellulite preparation for the treatment of lipodystrophy.

52. What is Prostrolane?

Prostrolane Inner-B SE – phosphatidylcholine-based lipolysis agent for localized fat deposits such as double chin, abdomen, and hips.

53. How many lipolysis treatments are necessary?

  • Small areas (double chin): 2–3 treatments
  • Medium areas (abdomen, hips): 3–5 treatments
  • Large areas (thighs): 4–6 treatments

Treatment interval: 2–4 weeks. All products: Fat Reduction Products.

54. What are Body Fillers?

Body Fillers – high-viscosity HA preparations for non-surgical body contouring. Suitable for buttocks, calves, décolletage, and hips.

55. Which Body Fillers do you offer?

56. How long do Body Fillers last?

Typically 12–18 months. Hyacorp MLF 2 offers particularly long-lasting results.

57. Which body areas can be treated with lipolysis?

  • Face: Double chin, cheeks, jawline
  • Body: Abdomen, hips, thighs, upper arms, back, knees
  • Cellulite: Alidya® specifically for lipodystrophy

Profhilo & Bioremodeling

58. What is Profhilo?

Profhilo – Bioremodeling product with dual HA technology (H+L). Improves skin quality through collagen stimulation and hydration, without adding volume.

59. How is Profhilo applied?

2 sessions 4 weeks apart using the BAP technique: 5 injection points per half of the face. Maintenance therapy every 6–12 months. Areas: face, neck, décolletage, hands.

60. Profhilo H+L vs. Profhilo Structura?

Profhilo H+L: Classic bioremodeling – skin quality, hydration, elasticity. No volume. Profhilo Structura: Bioremodeling + slight lifting effect and volume.

61. Profhilo vs. Dermal Fillers?

  • Profhilo: Skin quality, hydration, collagen stimulation, no volume
  • Dermal Fillers: Volume building, wrinkle correction, stays at injection site

62. How long does Profhilo last?

First results after 4 weeks, optimal after 8 weeks. Duration: 6–9 months. Similar products: Skin Boosters, Biorevitalization.

Ordering & Shipping

63. How can I, as a doctor or practice, place an order?

Directly via our online shop after registering as a medical professional. For bulk orders: B2B Order Form. We only supply medical professionals.

64. How fast is shipping?

Shipping within 1–2 business days. Delivery time: 2–5 business days (Germany), 3–7 business days EU-wide (Austria, Switzerland, Spain, Netherlands, Belgium).

65. What are the shipping costs?

In Germany: free shipping. Other countries: Shipping costs depend on order value and destination country.

66. How is the cold chain ensured?

Temperature-sensitive products are shipped with validated cool packs and certified insulated packaging (2–8 °C). Cold chain documented throughout the entire transport. Personal receipt at the practice address is required.

67. How can I track my order?

Tracking number via email after dispatch. Real-time tracking via our order tracking.

68. What happens if there is a damaged or incorrect delivery?

Report within 48 hours: info@novamedo.de or WhatsApp. We will promptly send a replacement or issue a full refund. Details: Returns & Complaints.

For Practices & Doctors

69. Do you offer special conditions for practices?

Yes: staggered volume discounts, purchase on account (30 days net), personal consultation. Request an individual offer.

70. Is purchase on account possible?

For verified practices: Purchase on account with 30 days payment target. Set up business account: info@novamedo.de.

71. What payment methods do you accept?

Credit card (Visa, Mastercard, Amex), PayPal, Sofortüberweisung (instant transfer), SEPA direct debit, purchase on account (verified practices). All payments are SSL/TLS encrypted.